Return & Refund Policy

Last Updated: 13-06-2026

At Zanéva, we are committed to providing high-quality products. Due to the personal nature of our beauty and hair care products, all sales are final and we do not accept returns or exchanges.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on any products once an order has been delivered.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

After reviewing your request, we will work to provide a suitable resolution.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions regarding your order, please contact our customer support team:

Email: raazbyzky@gmail.com
Phone/WhatsApp: +92 321 9660574

By placing an order with Zanéva, you acknowledge and agree to this Return & Refund Policy.